Refund Policy

Backwater Solutions sells Training Courses, Services for Water Management System and Products, and there is a policy for each as follows:

1. Training Courses and Services for Water Management System

Backwater Solutions Canada does not provide refunds for purchased courses, except in certain circumstances determined on a case by case basis.

Please contact us at if you wish to request a refund and we’ll determine if your circumstances qualify for a full or partial refund.

You will be contacted within 3 business days of your initial email. Refunds approved for transactions processed online may take 5-7 business days to appear in your credit card account.

2. Products

If you are not satisfied with our (online products) you can request a full refund within 30 days of your purchase by emailing a request to . Please include your online proof of purchase.

Upon receipt of your refund request we will notify you via email, within 3 business days, whether you are entitled to a refund. If you are entitled to a refund, we will make arrangements for the return of the products with you, and upon receipt of the products we will refund your purchase price (or part thereof) and a credit will automatically be applied to your original method of payment. Our refund policy is 15 days from the date you first requested a refund.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at