Privacy Policy

This privacy policy (“Policy”) describes what personal information is collected, used and disclosed by Backwater Solutions Canada Inc., a Canadian federal corporation (“Backwater”) in the course of providing our services (“Services”). This Policy applies to any interactions we have with you on our website or when you otherwise interact with us or receive a communication from us. In this Policy, “we” and “our” means and refers to Backwater, and “you” and “your” means or refers to any person who visits or uses our website or Services, contacts us or delivers personal information to us.

Your personal information will be processed by us in accordance with Canadian law, specifically, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Collection of Your Personal Information
By personal information, we mean information about an identifiable individual, which may include information about your property. The personal information we may collect from a person when they contact us to use our Services may include, but is not limited to, the individual’s:

  • name
  • email address
  • physical residence address
  • credit card account information
  • information regarding your Water Management System (e.g. eavestroughs, valves, pumps, etc.) and property

In order to provide you our Services, we may also collect other, non-personal information from you.

2. Use of Your Personal Information
We will use your personal information to provide you with our Services, including:

  • contact you about providing our Services
  • bill you and send you invoices
  • maintain and improve our Services
  • provide you with customer service
  • provide news and information we think will be of interest to you
  • respond to your inquiries and administer our website.

Personal information will be retained as long as it is required for the identified purposes. We will act in accordance with PIPEDA to dispose of your personal information from our records when it is no longer required.

3. Disclosure
We may disclose personal information to third parties that provide services or products to us, such as software and computer service consultants and those that facilitate payments. These third party service providers may be outside of Canada and are only given the information they need to perform their specific functions. These third party service providers must also agree to protect your personal information in accordance with applicable privacy laws. We do not authorize any third party service providers to use your personal information for their own purposes.

In addition to the disclosures reasonably necessary for the purposes identified above, we may disclose your personal information to the extent that it is permitted or required to do so by law.

We do not sell your personal information for any purpose.

4. Website Use
When you visit our website, we may collect your IP address. We may also collect non-personal information from you with the use of cookies. A cookie is a small text file that a website places on your computer that allows the website server to gather your browsing activities and non-identifying demographic information such as your device, information about your web browser and time zone. For more information about cookies, and how to disable cookies, visit

We may use Google Analytics and other analytics vendors to help analyze how visitors use our website, such as volume, traffic patterns, and related website information, but these statistics will include no personally identifiable information. You can opt-out of Google Analytics here:

Our website may contain links to other websites which are not owned or controlled by us. We are not responsible for the privacy policies or practices of any third party and you should use caution when accessing these other sites.

5. Email Communications
From time to time, we may email you communications regarding our Services, promotions, and events we believe may be of interest to you. We will only use your email address for these purposes with your consent. Should you wish to withdraw your consent for email communications, please contact us or click the unsubscribe button at the bottom of any of our email communications.

6. Securing Your Personal Information
We take reasonable technical and organizational precautions to protect the personal information in our custody against loss, unauthorized access or use, modification and disclosure.

In general, information transmitted through the Internet may not be perfectly secure, and we are unable to guarantee the security of your personal information. However, we exercise great care to protect your personal information on our website. This includes, among other things, using industry standard techniques such as firewalls, encryption, intrusion detection and website monitoring. Where required, we store all the personal information you provide us on secure servers.

7. Access to Personal Information
You have certain rights to access, update and correct any personal information we have collected from you. If you wish to access the personal information we have about you or believe that any personal information we have about you is incorrect or incomplete, please contact us.

8. Updates to the Policy
We may update this Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are familiar with any changes.

9. Contact Us
If you have any questions about this Policy, please contact:

Privacy Officer
Backwater Solutions Canada Inc.
110 Laurier Ave West
Ottawa, ON K1P 1J1
Phone: 613-825-8565
If you have any questions regarding our privacy policy please  email us here